A millionaire
once said, "What it all boils down to, is that I always
keep my shovel in the manure pile." He was referring to
how successful C-level executives always maintain complete
awareness of every aspect of his or her business-- not
only knowing everything from the bottom up, but actually
digging into every nook and cranny. His management style
is reminiscent of Tom Peters' management by walking
around.
I admire a business manager who digs into every aspect of
the business, and I believe this quality remains the
distinguishing characteristic of today's successful
C-level manager.
C-level
employees need the knowledge
As we all know, search engine marketing is a critical and
effective marketing strategy that provides an excellent
return on investment (ROI). By virtue of the improved KPIs
(key performance indicators) in web analytics reports,
savvy marketers understand SEM's value. But what about
your C-level execs? Do they know? Do they care? A word of
advice: they better know.
The company
website: your internet presence
Your website touches virtually every aspect of your
business, as well as every one of your employees, new and
old customers, vendors, investors and business
associates-- even your competitors. Your site has a
tremendous impact on achieving your business goals. It is
the workhorse that pumps up your bottom line. This means
its health and maintenance are key to your company's
success.
While your website is the engine that drives success,
search marketing is what fuels that engine. That's because
search engines drive qualified prospects to your site that
are likely to convert. This is most certainly something
you can quantify and bring to the attention of your
company leadership. It will quickly show them the value (ROI)
of your efforts.
You can also direct customers to your online website
through offline and online marketing campaigns. Just
imagine the implication of this statistic reported by
comScore recently: U.S. residents conducted 5.15 billion
searches in November 2005. Google's search sites processed
2.05 billion of those searches (39.8 percent of web
traffic), followed by Yahoo sites with 1.52 billion (29.5
percent).
Both your corporate image (brand), and your company's
product/service, are being viewed and sought while you
sleep at night, 24 hours a day, 365 days a year.
Where is
your shovel?
Search is a great place to start digging, and if you don't
like to dig, then delegate it to your VP of marketing,
asking him or her to keep you informed. Whatever you do,
you must get your website and its search marketing
strategy under tight control. You must understand every
aspect of what's going on in the search world as it
relates to your business and your competitors.
Know all the search strategies available that can drive
unique visitors and conversions to your site. With search
engine optimization (SEO) as your foundation, you can also
take advantage of various paid search strategies including
paid inclusion, pay-per-click, search contextual ads,
pay-per-call and more.
Don't play Russian roulette with your marketing program;
get educated on how search marketing can enhance your
internet presence while improving your bottom line. Recent
research shows that national advertisers are creating a
new budget item for search marketing while other companies
are shifting money from existing marketing and website
development programs to search engine marketing. But
remember, your C-level decision makers will need to be
constantly aware of the progress of your efforts.
Don't do the
hokey pokie
Do not "put your left foot in, put your left foot out."
Jump in with both feet and familiarize yourself with the
features and benefits of all search marketing strategies.
While the uninitiated may simply grab the low-hanging
fruit of pay-per-click, savvy marketers will lay the
foundation with organic SEO. Research shows that 70
percent of internet users click on natural listings,
versus 30 percent on paid listings. Organic links are
perceived as unbiased, therefore more credible than paid
links.
When you don't have SEO in your marketing mix, you incur
an opportunity cost as search rankings and keywords become
more competitive from year to year. One of my clients
wanted to be well ranked for a keyword with 1.5 million
pages indexed in Google two years ago, relying only on
sponsored links. Today, that keyword has over 80 million
pages indexed in Google. And according to Yahoo Search
Marketing, that keyword is now searched over 1 million
times each month, averaging about $2 per click. It now
takes at least two years to become well ranked in the
natural listings. That's your opportunity cost.
Empowerment
with analytics
Web analytics both validate and empower search marketing.
Search is the first step toward improving your internet
presence. That's because the majority of web visitors
start with search engines to get where they're going, and
search is the most popular internet activity after email.
This means most of your traffic comes from search.
The first step after setting up your KPIs through web
analytics is to address your organic search results before
your sponsored search results. According to Jupiter
Research, 87 percent of commercial traffic from major
search engines is organic or natural, non- sponsored
traffic results.
Your analytics KPI reports are the first line item to
check off your list. KPIs are one of several items on the
dashboard. If you're going to drive company profits, make
sure you have a dashboard to look at-- and a rear-view
mirror to see where your business comes from. This data is
available with web analytics, the tool that contributes to
the continuous improvement of your website and marketing
campaign performance. This can also be an extremely useful
tool, providing an analytics dashboard for your C-level
execs.
Search
marketing as part of IPM
Internet Presence Management refers to the
ongoing improvement in the way your company functions on
the internet. The term itself evolved out of the desire to
distinguish between web development (i.e., the programming
and design of web-based applications, emails, websites,
and so on) and the ongoing (or "evolving") nature of the
way companies do business online, which includes not only
the site (a destination), but also search engines, blogs,
wikis, business process automation software, and so on.
Limitations
of sponsored search
Sponsored search requires significant management and
controls to achieve the results you need.
Yahoo Search Marketing is one of the leading providers of
sponsored search traffic. Two examples of sponsored search
case studies conducted by Yahoo Search Marketing are
quoted below:
Fairmont Hotels has been able to achieve an average
cost-per-sale (CPS) of 3 percent within its Yahoo Search
Marketing campaign. Fairmont increased its revenue by a
whopping 57 percent and its brand awareness went from 2
percent in 1999 to 17 percent in 2003 to 26 percent in
2004.
EverythingHome, formerly EverythingBagel, is an online
retailer that offers hundreds of home-related products.
They wrote customized titles and descriptions that attract
interested buyers to their site, EverythingHome's search
listings grew to nearly 5,000, so did their business.
Consistently, EverythingHome has seen results as they have
achieved almost a 50 percent ROI while generating close to
$500,000 in sales.
Imagine the pleasure your execs would have with these
results. Now remember, in both cases, it took a lot of
time and investment to acquire, and it was no easy
walk-in-the-park. Yes, it can be done. No, it's not just a
matter of signing-up and counting the clicks. There are
dozens of granular issues to address.
Virtues of
organic search
With organic search, your search engine results page (SERP)
translates into the real estate mandate for "Location,
Location, Location!" Type in a search query at Google for
"Fraud Protection" and you may see the following SERP with
listings in the Golden Triangle (the F-shaped area on
SERPs where websites appear for optimal search engine
visibility in both paid and natural listings).
A primary factor to consider in organic search is user
preference for organic links, illustrated in the chart on
internet user behavior.
Studies suggest that B2B internet users prefer natural
(organic) search results when presented with a choice.
As shown in almost every instance, users chose organic
over sponsored search results. Other studies indicate that
B2C and B2B2C internet users mirror B2B user behavior in
similar percentages.
When you consider roughly 70 percent of searchers at
Google and Yahoo prefer organic to sponsored links, and
given the Golden Triangle eye tracking results, you can
begin to appreciate the value of being listed in the top
three organic search results for your industry.
Reinventing
your business
Once you've integrated web analytics with your website
functionality and achieve a good balance of organic and
sponsored search links, you will have reinvented your
business with improved website performance. Installing
analytics and search on your dashboard will require the
completion of several other prerequisites, including site
architecture, page construction, content and linking. Your
site architecture will be a thematically vault of valuable
data. Your page construction and content will match up
with the science of relevance. And popularity, as others
link to you, will be yours to have and to hold.
In the process, you will have developed a superior site
and will be presenting yourself to the world as the
subject matter expert. Your competitors may try to take
you down, but it can take them years to catch up. And when
budget time comes rolling around, you'll have plenty of
backing to show your value to the company and its success.
Your next step will be to set-up a perimeter, define
additional objectives, add new features to the dashboard
and continuously improve performance. You'll be strong and
centered with support from the basics that got you there.
Search
industry standards
The call for search marketing industry standards dates
back to 1996, and thus far the industry is yet to step up
to the plate. I trust we will see the search marketing
industry continue to increase its value, authenticity and
integrity by identifying standards and supporting ethical
business practices in the future.
Perhaps due to the lack of search marketing standards,
many businesses have ignored this valuable marketing
strategy and at their peril. That said, I have one tip for
you before I sign off: get a methodology document from
your search marketing vendor or agency. Read it and
understand every detail; study it as you would study the
manual to your new 60" plasma screen or Bentley Arnage T.
And most importantly remember keep that shovel in the
manure pile, and always, always let your company
leadership know and understand your work and its amazing
impact on the firm's bottom line.